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    SiliconeCustoms
    • Home
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    • Shop Squishies
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    • Schedule A Call
    • Adult (18+)
    • Create a 3D print
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    Terms & Conditions

    These Terms and Conditions govern all quotations, invoices, sales, and services provided by SiliconeCustoms. By accepting a quotation, paying an invoice, or placing an order, the customer agrees to be bound by the terms set out below.

    1 . Definitions

    “Company” refers to SiliconeCustoms.
    “Customer” refers to the individual or entity purchasing goods or services.
    “Goods” refers to silicone moulds, custom designs, mock-ups, casts, or any related products.
    “Services” refers to custom design, casting, consultation, and related manufacturing services.

    2 . Orders and Acceptance

    All orders are subject to acceptance by the Company. A binding contract is formed once payment has been received and confirmed by the Company. The Company reserves the right to refuse any order at its discretion.

    3 . Pricing and Payment

    All prices are quoted in GBP unless otherwise stated.
    Invoices must be paid in full before production begins unless otherwise agreed in writing.
    Prices for custom moulds include custom design work, casting, labour, and express UK shipping where specified.

    For custom mould design orders, the price quoted covers design services, casting, and labour only. The physical silicone mould may be provided at no additional charge where expressly stated as a goodwill gesture.

    The Company reserves the right to amend prices prior to order confirmation.

    4 . Bulk Discounts

    Customers may increase the number of moulds in an order to qualify for bulk discounts where applicable. Bulk pricing applies only to identical designs unless otherwise agreed in writing.

    5 . 3D Mock-Ups

    Customers may purchase a 3D mock-up prior to full mould production. Where stated, the value of the mock-up may be credited toward a subsequent mould order or refunded upon completion of a qualifying order.

    Mock-ups are visual representations and may not perfectly replicate the final mould or casted outcome.

    Purchase of a 3D mock up does not entitle the customer to receive or own the 3D mock up modelling files and the cost for them is simply payment for labour undertaken to represent the design in 3D

    6 . Custom Design Services

    Custom design services include digital modelling and preparation for casting. Minor revisions may be included at the Company’s discretion. Substantial design changes after approval may incur additional fees.

    Once a design has been approved by the Customer, production will proceed and further changes may not be possible.

    7 . Production and Manufacturing Limitations

    Silicone mould production involves physical and material variables outside the Company’s control. The Company does not guarantee that the final mould will reproduce every fine detail exactly as envisioned by the Customer.

    The moulding process is intended to provide a draft or functional representation of the 3D model when casted. Variations in finish, surface detail, shrinkage, air bubbles, or minor imperfections may occur.

    Post-production finishing such as sanding, trimming, or surface refinement may be required by the Customer depending on intended use.

    8 . No Responsibility for End Use

    The Company is not responsible for how the mould is used, the materials cast within it, or the final outcome of products created using the mould. Performance may vary depending on casting material, technique, curing conditions, and handling.

    9 . Non-Refundable Custom Goods

    All custom-designed moulds and bespoke products are non-refundable and non-returnable.
    Once production has commenced, cancellations are not permitted.

    Refunds may only be issued at the Company’s sole discretion in exceptional circumstances.

    10 . Shipping and Delivery

    Where express UK shipping is included, this applies to mainland UK unless otherwise agreed.

    Delivery times are estimates only and are not guaranteed. The Company is not liable for delays caused by couriers, customs, force majeure events, or circumstances beyond its control.

    All quoted estimates for delivery are explicitly solely estimates and refer to the 3D design portion of the orders placed, not to any shipment or delivery of a silicone mould

    Risk in the Goods passes to the Customer upon dispatch.

    11 . International Orders

    Customers outside the UK are responsible for any customs duties, import taxes, or local regulatory compliance. The Company is not liable for customs delays or seizure.

    12 . Intellectual Property

    All custom designs, digital files, models, and related materials remain the intellectual property of the Company unless explicitly transferred in writing.

    The Customer may use the purchased mould for commercial or personal production but may not reproduce, resell, or distribute the digital design files without written consent.

    13 . Customer-Provided Designs

    Where the Customer provides logos, artwork, or designs, the Customer warrants that they own or have permission to use such intellectual property.

    The Company accepts no liability for intellectual property infringement arising from Customer-provided content.

    14 . Limitation of Liability

    To the fullest extent permitted by law, the Company’s liability shall be limited to the value of the order placed.

    The Company shall not be liable for indirect, incidental, consequential, or loss of profit damages arising from the use of the mould or associated services.

    15 . Promotional Discounts and Creator’s Corner

    Customers may receive a promotional refund where specified, such as a percentage refund in exchange for a video review submission.

    The Company reserves the right to determine whether submitted content qualifies for promotional refunds. Submissions must be sent from the email address used to place the order and must comply with the stated requirements.

    By submitting a video review, the Customer grants the Company a non-exclusive, royalty-free licence to use, reproduce, edit, and publish the content for marketing and promotional purposes.

    16 . Force Majeure

    The Company shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control including but not limited to natural disasters, supply chain disruptions, machinery breakdown, illness, government restrictions, or courier disruption.

    17 . Communication

    Customers may contact the Company via the official email address or telephone number provided on the invoice. Consultation calls may be scheduled through the Company’s official booking link.

    18 . Governing Law

    These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

    20 . Amendments

    The Company reserves the right to update or amend these Terms and Conditions at any time. The version in effect at the time of order shall apply.

     

    SiliconeCustoms

    Contact us at info@siliconecustoms.com or call on 020 39251456

    Based in England, designing high quality products for the world!

    Zikoras Premium Enterprises Ltd, Unit 729, 275 New North Road, London, N1 7AA

    © 2026, SiliconeCustoms Powered by Shopify
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